Mistakes that will cost you a fortune on aliexpress is a guide on how to shop on aliexpress securely without being scammed. AliExpress is a legitimate online marketplace where sellers meet buyers to exchange values. Read this post religiously and you can start shopping on AliExpress safely.
Our aim on BuyQuality is to ensure you have smooth shopping experience on AliExpress and today’s post is about the common mistakes we have observed and see people, especially newbies, make on AliExpress. If you have any helpful thoughts or observations that you want to add to this post, please share your thoughts or mistakes in comments under this post.
MISTAKES THAT WILL COST YOU A FORTUNE ON ALIEXPRESS
These are the mistakes that will cost you a fortune on AliExpress.
ACKNOWLEDGING GOODS ON ALIEXPRESS BEFORE YOU REALLY RECEIVE IT
This is the most common mistakes people make on AliExpress. This is a big NO deal when buying on AliExpress. In this case, never ever confirm any good as delivered before you really have it and you are satisfied with it.
AliExpress will ask you at least 2 times if you are absolutely sure confirming receipt of goods in your email. Be careful on what button are you clicking. Why is that a problem? When you confirm that you have received your order from the seller, you do not have an opportunity again to open a dispute and therefore you do not get your money back if the product is fake or not as describe by a seller.
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Think about this mistake in future purchases. Only confirm goods delivered after you take delivery and completely satisfied with what you received. Just like you will not pay Konga or Jumia dispatch if the goods are not what you’re expecting so also is confirming delivery on AliExpress.
YOU DO NOT PAY CLOSE ATTENTION TO BUYER’S PROTECTION PERIOD
This is also a common mistake many shoppers/buyers on AliExpress don’t realize until it’s very late. AliExpress Buyers Protection period is in place to PROTECT YOU and your money when you shop on AliExpress.
Every transaction done on AliExpress has a buyer protection period in which you can seek a refund if the product you bought wasn’t delivered or you’re not completely satisfied within the protection period.
Also if your product shipment is delayed ask the seller for extension of this protection period. Also if the tracking code the seller supplied isn’t working ask him/her for extension of protection period. Also as a rule of thumb, any product that takes longer than 3 weeks to arrive in Nigeria should be canceled except if Nigeria Postal Service is on strike or something else happen in Nigeria that delayed your order.
MULTIPLE ORDERS FROM DIFFERENT SELLERS
Personally, I will recommend you buy a limited number of products at once and if possible from a single seller instead of using multiple sellers for different goods. Why? Because tracking all orders becomes simple and you will get everything under control.
Also if the seller uses China Post or Hong Kong Post to ship your goods, the postal service in Nigeria will charge you per package received.
So instead of paying for multiple packages at the post office in Nigeria, if you bought your items from a single seller, you only need to pay for just a single package.
ALIEXPRESS SELLER RATINGS
Customer feedback’s are the general rating of a seller on AliExpress and should include communication with seller, the speed of delivery, satisfaction with the goods and others. You should describe your experience with the seller and the products you received in your feedback once your transaction is complete. No situation should change your mind afterward but many newbies make the biggest mistake in here?
Some sellers will try to convince you to change the rating from bad to good in his/her store by trying to offer you some incentives like sending you some money back to your PayPal account or some discount on your next purchase with them.
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If you fall for the trick, you might have to live with regrets for the bad decision because you will not have an opportunity to defend yourself again if the seller default in his/her promises to you.
CHECKOUT TOTAL AMOUNT
Pay undivided attention to the final amount at checkout to prevent unpleasant surprise when the debit hit your account after payment.
It can happen that when you’re searching for goods with free shipping but the seller you selected doesn’t ship such items to Nigeria for free, so shipping fee can be included with your order at checkout. This is a little fact people usually see too late and then you have to spend time on canceling the order, refunding, checking refund and then reordering goods again from other sellers who ship to Nigeria free.
DON’T DESTROY EVIDENCE
Did your package arrive damaged? Did you get only half of the goods? All this can be solved, but everybody needs a proof. In the case of damaged goods, you need photos and videos. For a smaller quantity of goods in a package, the weight is always indicated on the envelope, so do not throw it away until you have a photo as proof. All this will help you to easily and quickly resolve any of your AliExpress disputes. Don’t forget about it!
FILLING ALIEXPRESS FORM INCORRECTLY
When making your orders on AliExpress you should have enough time, be quiet and really pay close attention to what you click and what you fill in the forms. This will save your time and remove future stress. If it happens, that you complete something wrong – like choosing the wrong colour or size or did not write the correct address – do not panic and do not cancel all orders immediately. Contact the seller, explain the situation and give him/her the right information.
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It might happen, that the seller suggests you cancel the order and create new order again. Anyway, this is not very common. However, if you don’t contact the seller before he/she ship your products, you will receive the wrong items or your order delivered to the wrong address as stated in your form.
NEVER CLOSE A DISPUTE UNTIL IT’S RESOLVED
When a seller sends you a wrong package or fake product, the best thing to do immediately before your protection period expires is to open a dispute for a refund. However, some sellers will try to persuade you to close the dispute that they will return the money after a dispute is closed. It is a big mistake because the dispute will close itself when the seller sends you the money. In most cases, the seller doesn`t send you anything and you don`t have a chance to reopen dispute once closed.
NEVER ALLOW ANY SELLER TO MANIPULATE YOU
Do not let any seller on AliExpress manipulate you. If your order is delayed or the tracking number isn’t working, don’t let the seller talk you into waiting for the arrival of the package which will simply not arrive because the seller never ships it. Some seller will try to manipulate you because they want your protection period to expire so you can lose the power to seek a refund.
So, which of these mistakes or errors are familiar to you? I hope you find this summary of common mistakes a little help in making your shopping experience on AliExpress smooth.
TRACK YOUR ALIEXPRESS ORDERS
Always ensure you track the movement of your orders on AliExpress. When the seller shipped your order the tracking number is made available in under your “My Order” tab. Copy the tracking number and use 17Track to monitor where your order is, when it get there etc.
Also note that not all orders are trackable on AliExpress. If you buy a low value product and the seller shipped your order using unregistered post like China Post Ordinary Small Packet Plus you wouldn’t be able to track or monitor your order movement outside China.
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Tracking number supplied for orders shipped using unregistered post only works in China, once your product is shipped out of China, you can see anything again until your order get to your doorstep or the nearest post office to your registered address.
Never allow your “Buyer’s Protection” period expired before you take delivery of your order, you can asked for extension of buyer’s protection is you haven’t receive your order and your opportunity to ask for a refund is about to expired.
ASKING FOR REFUND
This is for our Nigeria audience, before you make payment using your Naira debit card, ensure you do your due diligence before making payment for your order.
The exchange rate charged into to your account by your bank when you are making payment differs from the exchange rate used when you asked for refund.
You would be charged more when you are making payment and be refunded less while you are collecting your refund from AliExpress.
AliExpress will refund exactly what you paid for the order but your bank would probably use a lower exchange rate when they credit your account with the refund.
So before you use your Naira card for foreign currency transaction, be mindful of the exchange rate used by your bank.